LinguaLume is operated by Winden Enterprise LLC, a Florida limited liability company, doing business as LinguaLume. This policy covers LinguaLume Premium subscriptions.
Last updated: 28 August 2026
You can request a refund within 14 days of a payment.
The 14 days run from the date the payment is taken. The window applies to every charge on your subscription: the first charge after a free trial converts, and each later renewal. Requests made more than 14 days after a payment are considered case by case and are not guaranteed.
Approved refunds are returned to the original payment method. This normally takes up to 14 days from approval, depending on your bank or card issuer.
You do not need a refund to find out whether LinguaLume works for you. Every account starts with a free reading window that needs no card at all, and subscribing begins with a 5-day free trial. Cancel before the trial ends and you are never charged.
Web subscriptions are sold and billed by Paddle (Paddle.com Market Ltd), which is the merchant of record. Paddle charges your payment method, issues your invoice and receipt, and processes refunds under its buyer terms.
Use the link in the receipt Paddle emailed you, or email us at support@lingualume.com and we will take it from there with Paddle on your behalf.
Subscriptions bought through Google Play are billed by Google and refunded under Google Play's own policy, from Google Play then Payments & subscriptions. We cannot process Play billing refunds directly, but we are glad to help you find the right form.
You can cancel at any time. Cancelling stops the next renewal and you keep access until the end of the period you already paid for. Cancelling on its own is not a refund request; if you also want the last payment back, ask us within the 14-day window above. See Subscription help for the exact steps on each platform.
Nothing in this policy limits any cancellation or withdrawal right you have by law where you live. Consumers in the EU, EEA, UK and Switzerland have a 14-day statutory right to withdraw from digital content and service contracts, and consumers in some other countries have their own rights. Where the law gives you more than this policy does, the law applies.
We plan to run LinguaLume for a long time. But if we ever permanently discontinue the paid Service, this is what you can expect: we stop future renewals so you are not charged again, you ordinarily keep access through the period you already paid for where we can keep delivering it, and where we cannot, you may receive a prorated refund for the unused portion of that period, or another remedy the law provides. The details are in Terms of Service section 8.4.
That promise sits alongside the 14-day window above, it does not replace it. Discontinuation never shortens the ordinary 14-day window, and the 14-day window never caps what you may be owed for a paid period we stop delivering.
We may decline a refund where there is evidence of fraud or repeated refund abuse, such as refunding and repurchasing the same subscription to keep using it for free.
Questions about a charge or a refund: support@lingualume.com. We answer refund questions from a real person, not a form.